Case management is fundamental to changing the way the uninsured understand and access the health care system. The Health Access Project links each patient with a case manager stationed at a Hospital Emergency Room or other location in the community.

HAP case managers
	screen patients for various programs and assist patients in applying for public health insurance;
	schedule medical appointments to address patients’ needs and coordinate follow-up care;
	arrange interpreting services for non-English speaking patients;
	refer patients to community resources to meet their non-medical needs; and
	facilitate communication between patients and providers.